Refund policy

Return and Refund Policy – Swish Locks

At Swish Locks, we are committed to providing high-quality products and service. If you believe your purchase has a manufacturing defect, please review our return and refund policy below:

Submitting a Claim

To submit a claim:

• Contact us within 1 month of purchase.
• Send a written explanation and clear photos of the issue.
• Email all claim details to hair@swishlocks.org.

Please note: We are unable to review or process claims that do not include sufficient supporting documentation.

Return Requirements

• Once your claim is submitted, the hair must be returned within 7 days of the complaint.
• Returns are the responsibility and cost of the buyer until they are delivered to Swish Locks.
• A return process cannot be initiated without the hair being physically returned.

Inspection and Outcome

• All returned hair will be inspected and tested by our team.
• If a manufacturing defect is confirmed, we will repair or replace the affected hair at our discretion.
• Refunds are not offered under any circumstances.

Please note: We do not cover shipping costs or any salon-related expenses, including removal or reapplication services.

If a Claim is Not Approved

• If your claim is not approved, the original hair can be returned to you once postage costs have been covered.